A very large client of mine has been urging me to consider changing the training Boost Multimedia offer, to provide online training videos. I’ll be honest with you, the man/woman hours that go into the preparation, the recording of 100’s of well-planned video containing 1,000’s of hours of instruction is a daunting task by any stretch of the imagination, but from a long-term view, I will concede: for Boost Multimedia, it’s a no-brainer. No more taking a day out of the office to instruct; no more free 30 days’ customer support: no more certificates of completion to send out for those who attended on the day; no more tricky questions to answer on the spot; no more general advice to have to give to the occasional wide-ball question. Hmmm, tempting …
But from the customers’ perspective …?
No-one to guide them when they don’t understand the principles; no teacher to bring it all to life; nobody to show them how they apply what they are learning to something that arose that day, on that very computer; no 30 days’ free support; no colleagues to raise interesting questions; no thought-provoking discussion; no opportunity to take their education “outside the box” … no fun either.
To summarise, in case you were in any doubt: Boost Multimedia will continue to provide on-site personal training to all our clients, because the knowledge acquired by our students has so much to do with the teacher administering it.
